Sweetwater Online Store

I have a nephew who is suddenly getting into music in a big way. His recent birthday left me with a challenge. What do I buy a 20 year old who wants to be a musician? Luckily, he told me exactly what he needed. A keyboard case. A keyboard case? I had the ...

There are literally hundreds of well known and oft used on line stores dealing in musical instruments and accessories. I have purchased guitars, harmonicas, ukuleles and assorted other items from several of them and have, by-in-large, been pleased with ...

Fantastic! I was completely thrilled with their huge selection. I was a firm believer in www.MusiciansFriend.com, but when they didn't have a particular item I was looking for, a Google search led me to Sweetwater.com. The customer service was the ...

I've just gotten turned on to Sweetwater through a friend of mine. This has to be the greatest thing on earth for musicians! It doesn't matter if you need simple instruction books or strings, top of the line guitars and amps on up to drums. I mean man, ...

Well I would like to say that Sweetwater.com is one big advertising blown-up picture trying to portray themselves as music123 or musiciansfriend or zzounds (you know one of the bigger online retialers) But in reality they are nothing more than an ...

I recently ordered a $699.00 Brand New Zoom HD16 Digital recorder. I orderd it on a friday. My sales rep was going to mail it FedEx ground to Alaska and gave me a break on what would have been $60+ shipping for $25.00. CoolTo make a long story ...

I'm definitely a jaded customer when it comes to purchasing online, and music gear in general. Sweetwater has won my lifelong allegiance by demonstrating amazing customer service techniques that are simple, but go a long way to show how dedicated this company is to giving their customers a positive experience! As soon as I placed my order (which was no more than $60, mind you) I received a call from a customer service representative letting me know that it will be shipped shortly. I even received a follow up call more than a month later to make sure that I was satisfied with my purchase! Oh, and the package had a few treats thrown in as well! Airheads, anyone? These guys rock!

I had an excellent experience with Sweetwater. I ordered a Gator keyboard bag, which they had the best price on by far. The customer service was excellent! They shipped it right away, and it came today, exactly what I wanted and at a great price. I was very impressed.

They are great. I ordered a synthesizer on Saturday with my personal check; the instrument arrived at my home the following Wednesday! It was in perfect condition and with a couple of complimentary Sweet Tarts and Fireball candies.
What more can you ask? Friendly sales personnel and speedy response.

Recently purchased a Gator semi-hardshell case for a Roland 88Key digital piano from Sweetwater. Although the specs loosely describe the case dimensions, I needed to speak to someone for advice on a G76 case since this piano is very slim-line and would be lost in the 88Key case. I called the SweetCare Center 800-222-4700 and spoke with Jeff Rodgers. Jeff knew the exact dimensions of both the keyboard and case I wanted and put me at total ease with my selection. He also recommended the correct microphone and amp that I will be purchasing from Sweetwater in the near future. My local music center didn't have the product nor the knowledge to help me with this order. I've used the case several times now to transport my daughter's keyboard to and from college. It is perfect. I'm glad I found Sweetwater.com
Five Stars for all categories!

Sincerely,
Carl Doll
Manassas, VA

I you like the customer service at sweetWater.com to call you for the confirmation of your order, this is the right company that you want to do business with.

I would come back to shop here again. 

When I waited too late to purchase my son's guitar for Christmas, I was frantically searching the Net for one and found it at Sweetwater. I was amazed at their customer service. They called me immediately after I placed the order because I had checked that it was a gift and I had used my business address. The guy was so nice and told me they were always there if we had questions or concerns about the product once it arrived.He gave me his number and extension and his assistant's number and extension. The order shipped super fast.

On Christmas Eve, when I realized I was one gift short for this same child, I was able to order a gift certificate on-line and have it e-mailed to me so that I could wrap it. Most websites will only mail them.

Then today when my son used the gift certificate, we received an e-mail a short time later saying the items had shipped. Not to mention the shipping was free!

They've won our business (for as long as this music phase lasts).

I have now ordered two things at sweetwater (soundcard and headphones). Both times, I placed my order at night, and the next morning I got a personal phone call from sweetwater just to let me know that my item had shipped and to ask if I had any questions. Their staff is extremely helpful and (unlike so many stores these days) they really know their products. Truly exceptional customer service!

I ordered a Roland V-Tour Electronic Drum set from them. Stephen, my sales rep, was great. Stephen always returned emails very promptly with an email or phone call. When he was out, the sales assistant replied to my email. Sweetwater delivered on time and accurate. My experience with Sweetwater was great. I highly recommend them.

Wow these guys hit me good. Bought a gig bag hardshell bass case and a pedal. Hardcase was sold as new for $125, received a used and damaged hard case. I can't believe that. Was also sent the pedal in a different shipment and was sent to my billing address instead of my shipping address. The pedal was lost. Now I have a used hardshell case, no pedal and a show to play tomorrow night. WATCH OUT FOR THESE GUYS!