Sears.com

Ordered patio furniture that they said would be delivered in 4 to 6 days. After order was placed, confirmation was sent to me showing shipping to take place in 6 weeks. Immediately called Sears to cancel the order and was told all was cancelled. A week later my charge card was charged and now am being told it takes 5 to 7 business days for them to issue a credit. It amazes me how they can do a charge in a matter of minutes but it can take up to two weeks for them to run a credit through. And they wonder why their business if failing!

If we need parts for just about, I get online and go to Sears! Most of our appliances are Kenmore, so obviously they would have parts for those (even very old Kenmore things!) - we've bought parts for Black and Decker tools, for a Maytag washer, among other things. Good service and competitive pricing.

Ordering online is so much better than over the phone - we always get what we order online. Once, when our computer wouldn't access the site due to phone line problems, I called and ordered parts. Bad idea. The order was all messed up. NEVER had an online order messed up, though.

Be careful in management of their credit card -- their late fees are high.

We purchased a dehumidifier on June 4, received the credit card bill around June 12, let it sit around three weeks, sent the check off July 9. Due date was July 7. Result: on a $297.88 purchase (including service contract) we were charged $25.00 as a late fee plus $5.26 interest. Total to Sears for being two days late in mailing, probably four days late in their receipt: 10% of the amount owed.

The dehumidifier is fine. It's being hit by an exorbitant late fee so soon after purchase that seems wrong.

I ordered and received a digital camera and printer with bag in early December. I purchased it as a gift, paid for it and hid it and then today a lady calls to ask about the digital camera. i was outraged since my wife answered and found out about the gift. I will NEVER ORDER ON-LINE AGAIN AND AM CONSIDERING NOT ORDERING THRU SEARS AGAIN.If you are so greedy that you spoil the whole Christmas surprise, I can not forgive you. The order # seax-013815937-seaz. I am the only one who works the computer in my home. If you so much as call even me on the phone in the future, I will have to consider action.

I COULD NOT BELIEVE THAT THE SEARS SENT THIS MESS!

I bought a VINEYARD WICKER PORCH SWING at Sears.Com (online). The item came by UPS and the so-called made up box was in terrible condition. It was by far the worst (UGLIEST)wrapping that I ever seen in 20 years! I told the UPS driver to make a note of pkg condition just in case the item was found damaged later when opened by my husband. Well thank GOD the swing was NOT damaged at all, but that does NOT excuse Sears "bad packing" of this item! I did call Sears customer service and complained about their service for what good it did. They did apologize for the bad packing and stated that if item is found damaged that they would send UPS out to pick it up and we could re-order. Stress!!!! I will be reluctant to shop Sears.Com again.

We had to return a washer/dryer back to Sears. One month later our bill is still messed up. We made a 100.00 payment which we have never received back. We have no product, plus we are out a hundred bucks. The store manager is not helpful at all. Citibank who the financing is through is rude and unhelpful. We can't get anyone to help us straighten out our bill or give us our money back. Stay away from Sears. They are awful.

Sears.com is horrible. I ordered an item, they billed my credit card then sent me an email letting me know the item was ready to be picked up at a local store. When I got to the store the people there told me that they did not have the item and that Sears.com's system was "messed up" (their words). A few days later I got a call from Sears telling me they had the item ready to pickup so I made them go and check to make sure they really did have it and of course it turns out they did not have it. They then cancelled my order so now I'm left without what I ordered and a charge on my credit card. Time to call up the credit card company...

Finally got my money back 4 1/2 months after ordering an ammeter on line they never sent. They took the money but never sent it even after they were still selling it on line. I tried calling but the telephone agents were unsympathetic - others would say rude. I had better luck sending them an email and replying to their responses it would be shipped every few weeks to nag them. Eventually they replied they would either ship it or cancel the order and refund my money. They finally did. The order now says it's completed. Indeed it is with so much of my time wasted. I really like the Craftsman brand but it's going to be a long time before I can go in their stores again and never ever again on line.

I ordered parts for my lawn mower on line. delivered wrong item. customer service was not helpful. took too long to receive my item. I am not satisfied at all.
Sears is terrible when it comes to service. They ship the wrong Item to me. then they tried to get me to buy more items because supposedly the part I received was rebuilt and I would need these addition parts. Then they refused to send me my new item next day. Any where else in the US you can get next day shipping. They will not meet the needs of their customers. After 3 weeks of waiting I felt like a next day shipping would have restored my belief in their service. But never again. Sears use to be the place to shop for large items. I will never shop there again for anything.

I ordered a new cooking grate for my Kenmore gas grill. I ordered the correct part, however the wrong part was shipped to me. The correct part number was listed on the invoice. To my dismay, when I contacted Sears Parts they were unhelpful and stated their policy.." Any time a customer orders a wrong part, it is the customers responsibility to get that part back to our shipping depot, in order to receive proper credit."
I didn't order the wrong part, sears sent the wrong part. They were unwilling to issue a prepaid call tag for pickup. After being bounced around to several people who claim to be supervisors, I quickly realized that Sears Parts Customer Service Representatives all sit in the same room and antagonize customers by repeating their "normal procedure" It seemed to me that when Sears merged with Kmart, the Sears customer service was replaced by Kmart employees and as a result conveys the image to me that it does not value its long term customers, and I ended up requesting a charge back on my credit card for item received that was different than expected.

In a word: UNACCEPTABLE. The Sears.com web site gives an unsuspecting user the illusion that they can shop, select and pay for an item on-line, then go to the store to pick it up. This isn't the case. Don't be surprised that the item the web site said was in stock at the store isn't. It seems that Sears isn't synching store sales information with web sales & inventory info. Don't waste your time.

I placed an order for a monitor friday and the confirmation email stated that it would ship saturday, now wednesday and has not ships. I am not allowed to cancel the order, they expect to pay for shipping charges back to them, and no reimbursement for shipping charges (understandable). There is also a 15% restocking fee, i called to cancel many times and was told i could not, spoke to many people just getting the run around. 10-14 days in unacceptable turnaround to receive an item especially since i payed for Expedited shipping. This is the second time i have used sears online, the first was no better, bought a laptop and got something different then what i ordered and poorly packed. Rude customer service. Been a member since 1964 now going to close my account!

The great American store has become a horrible disappointment in recent years and is getting worse.
Service/Customer Service is a joke. Again, it used to be top-notch. Now, it is non-existent.
Quality: Going down fast.
Selection: Another disappointment.
Sales people: Very limited knowledge. Can’t speak English. Rude.

It is a shame and shame on those in charge.

My microwave blew up, and I needed a new one fast. I wanted to do research first to see what was available and at what price. I visited several sites of appliance dealers (i.e. Home Depot, Lowes), and I have to say that Sears.com is the best. The navigation is clean and easy to follow, and they provide a very valuable filter option to narrow down your choices. The site also provided product specifications, dimensions, key features, and a very valuable tool that let me compare up to four choices. Also, I was able to find out what was on sale, and go out and buy the unit the next day.

Sears carries America's best brands in appliances - GE, Maytag, Whirpool, and Kenmore - and they have a "we'll match our competitors prices". Two years ago, I bought my new GE stove and refrigerator at Sears and saved over $300 when they matched a sales price I found at Lowes.

Sears offers great selection, good prices, and follow on repair services for their appliances. You're making a mistake if you don't give them a try.

I ordered an upright freezer online from Sears. I set up the delivery date at the time. Around 10am on the delivery day I got a call saying they had to reschedule for another day a week or so later. THIS SAME THING HAPPENED TWO MORE TIMES before I finally got my freezer delivered. I had to take time off work FOUR different days. Their phone reps just yessed me to death but offered no help. NEVER AGAIN!