J&R Music and Computer World Online Store

I have ordered two receivers at two diffent times. Told it would ship out 1-2 days. Ten days later after I had sent e-mail, I was told it should be any day now. Cancelled order. Tried another receiver because they do have best prices, same results,...

Ordered from J&R because my usual mail order company didn't have the Sony PD-150 camcorder. Thought I'd try J&R because of the good reviews. Am I glad I did. I couldn't find a authorized Sony dealer that had the PD-150 any cheaper but my salesman still...

Bought a Panasonic TC-15LT1 15"" lcd tv from J & R. I bought the TV for $50 less than advertised using J & R's price guarantee. J & R gave me the lower price without blinking an eye. I ordered by phone with no waiting. I wanted to get the TV from J & R...

I bought a Nikon Lite Touch 140 point and shoot camera from J&R. They had the best price and the camera was delivered quickly and as described. They did ship the wrong battery with the camera but promptly sent two correct replacements and told me to...

Probably the best on-line shopping experience I've ever had: the customer service staff was incredibly helpful and motivated, and my order was processed immediately and with complete accuracy. I will be sure to shop at J&R for all of my future major ...

Very disappointed at J&R. Shipped old version of FS2002Pro, which did not include rebate J&R advertised. Customer service tried hard through 3 layers of people to get me to eat the rebate. To be fair, ordering from them on-line is fast and efficient....

After doing a thorough search of sellers of the Nikon CoolScan IV film scanner, I called JandR. They met the lowest price of a factory authorized dealer without any problem. They didn't try to sell me anything else. They met their delivery schedule...

I love these guys. I ordered a Nikon Coolpix 995. J&R met the competitions advertised price as stated. Ansewered all my questions regarding warranty and accessories. Found me the cheapest way to ship to Alaska, Priority for $10...others $39 UPS. When...

I have never had such a wonderful online shopping experience. These people are excellent. I ordered the Minolta Dimage s404 digital camera on Friday. The saleman said it was not in stock but would be soon. Later that day he called to tell me that he did...

I ordered a Panasonic PV-DV 851 from J&R on the phone. The actual price was lower than the price on their website. The shipping fee was remarkably lower than most of the other stores (I spent $14 for two day shipping). I ordered it on Monday and received...

I have been making online purchases for 7 years and this is the best experience I've had. I ordered a GPS on Wed. morning and had it the next day. I was sent an email with the tracking number shortly after it was shipped. No phone calls. No pressure to...

You'd think that, in my home town in Washington, I'd be able to find a way to buy a digital camera locally. Cruising on the web, I came across J&R. It was better than shopping in person! They have these product guides that provide lots of background...

They are the Best! I have been buying direct and on-line from J&R for 10 years. Have spent over $100,000 on A/V equiptment with them over that time period. On my TV upgrade for the Guest room (the new Sony 36" TV Model#: KV36XBR800), all phases of the...

I ordered one panasonic shaver.
It was delivered on the promised day.
They provided tracking info also.

The product was very well packed.
I will order again with them.
...

Pros: None that I experienced.
Cons: Inept and rude customer service.

About one week after ordered an Onkyo TS-DX595 receiver from J&R, a charge for $49.22 appeared on my credit card statement. OK, I thought, I know the receiver was about $400, so that charge must be some sort of pre-shipment authorization. After waiting...