Hertz

Pros: Many locations, #1 Club
Cons: "Hertz rents Fords"...oh boy! Absolutely apathetic & lazy staff.

I have received excellent service in the past, but it was all undone by an unpleasant experience – actually a series of them. Tuesday 1 PM: I obtained my vehicle keys with the usual efficiency at the Gold counter, but discovered that the vehicle did ...

Pros: Better-than-average selection of car models
Cons: Hertz's customer service is rude! Also, make sure you read ALL fine print!

I have rented from Hertz many times, and had always been satisfied until the last few months. Something has changed. The most recent fiasco involves the use of a VISA debit card. I only carry a debit card, not a credit card, by choice in order to ...

Pros: Downgrade-car functioned
Cons: Supplied a lower class car than booked; refused to compensate for the difference.

Made a booking for a BMW 318i on Hertz' Aer Lingus microsite. Confirmed. Prepaid. Sorted. Arrived in Shannon Airport to be told that at 28 I was too young to be given the car requested. Apparently, 30 is the minimum age for them to insure on a BMW in ...

Pros: None
Cons: Not up front with their restrictions. Central reservations unhelpful.

In March I reserved a Ford Explorer for nine days to be picked up at the Cyril E. King Airport in St. Thomas, US Virgin Islands in June 2007. I had rented a house on St. John and expected to take the car over on the ferry. However when I arrived at the ...

Pros: We got a car.
Cons: We DIDN'T get the SPECIFIC car we were promised (and reserved). No gas.

This past weekend my husband and I went out of town to Charlotte, NC to visit family. I made an advanced reservation for a Dodge Charger using their "Fun Collection". On their website they state: "Hertz Fun Collection, because the fun you reserve ...

Pros: Hertz has a website through which you are able to make car reservations.
Cons: It is clear that the website has some major flaws.

I live and work in La Esperanza, Honduras. I finally convinced some friends to come to Honduras for a vacation...it helps when friends come because you do the touristy stuff you never make time for when you live in a place. A month or so before ...

Pros: Excellent car selection and has CD player in Economy.
Cons: Can be a bit pricey esp with add-ons like the GPS system.

As I'm price sensitive, I thought Hertz would be too expensive for me but then I found that I can get a good discount deal with Hertz from my bank, USAA. Costco has some good deals too. We used Hertz twice so far, once in Denver, CO and the other ...

Pros: The car was fine.
Cons: I was bamboozled into accepting charges I did not request. Hertz Customer service not helpful.

On July 26th, 2003 my wife checked in at the Hertz desk at Heathrow airport outside London. She presented the Hertz representative with a confirmation email from Hertz's Web site with a quoted price of $355.10. The representative informed her that she wou ...

Pros: Generally good service and reliable cars. Rates are competitive.
Cons: Recurrent problem getting child seat to be in the car. Fraudulent fuel charges.

In October of 2002, I rented a Hertz car at the Ritz Carlton for a day drip outside of the city. Such a rental reservation was not possible on the Hertz web site (which I usually use), so I made it using the Hertz #1 Gold Reservation Line. The car was...

Pros: Had vehicle I wanted available
Cons: Car was ridiculously dirty inside and out.
$6.99 service fee nullifies their "attractive" gas price.

I rented a red Mustang hardtop from Hertz at the Oakland, CA airport. I was in quite a rush when I picked up the vehicle, so I didn't thoroughly inspect it before I left the lot. I instantly noticed that the floor mats looked like they should be in an ...

Pros: Nice car for a good price
Cons: The local office might want to see about hiring a secretary

I've rented quite a few cars in my life. I've rented from Budget, but my experience with them led me to switch to Enterprise (long story short, they went from a place that rented to under-25-year-olds without an additional fee, to a place that rented ...

Pros: Car in good condition and I was allowed to return the car to the airport.
Cons: Poorly explained insurance.

See update belowI'm from Sydney Australia. I rented a Dodge Grand Caravan for 26 days from Vancouver in British Columbia to go skiing at Big White with my family. Insurance: As I was paying Canadian $25 a day for insurance I thought I was ...

Pros: They did rent me a car.
Cons: Harassed my employer, customers, stole my property

I've had many unfortunate experiences with Hertz with the latest being the theft of a rental car I got from them. Hertz blamed me entirely for the theft. They refused to honor their rental agreement and insurance they offered. Hertz came after my ...

Pros: Easy-to-understand directions and map, Yellow Pages capabilities, speaks directions
Cons: Typing in information is a hassle, GPS does not reach all areas

After renting a car with the Neverlost in it, you will wonder how you were ever able to travel without it! The Neverlost can be rented from Hertz along with several models of cars, and truly makes a vacation or business trip in an unknown city much more...

Pros: Cars, Service, Upgrade with coupon, almost everything
Cons: Price.

I have never had a problem with any rental that I have done with Hertz yet. I normally rent a car once to twice a year when on vacation with my family. They are ether rented in Los Angeles or San Diego. In all incidences, they are very nice cars that a ...