What Customer Service?
Written: Aug 23 '05
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Pros: Good while it lasts
Cons: There's no customer service and manufacturer's warrantee was worthless.
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| aladydoc's Full Review: Serta Perfect Sleeper Fallbrooke Pillowtop |
Our Serta Perfect Sleep was comfortable, but after about 5 years of relatively heavy use, one edge broke down. The padding was falling out of the whole in it, and a spring came through. The store where we purchased our mattress was out-of-business, so we counted on the warrantee of the manufacturer. We assumed Serta was a quality company...we were wrong.
Don't count on the manufacture's warrantee, if you're thinking of buying Serta.
Be warned: CUSTOMER SERVICE DOES NOT EXIST, and the MANUFACTURER'S WARRANTEE WAS WORTHLESS!
The customer service phone number, on their website, refers you back to itself, and there's no way to talk with anyone. We finally chucked our mattress and bought another mattress from a different manufacturer, through a dept store. It was more expensive than the discount shops, but the guarantee of the store was worth the extra cost.
Recommended:
No
Mattress Size: Queen
Mattress Firmness: Somewhat firm
Amount Paid (US$): $1,000.00
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Epinions.com ID:
aladydoc
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Reviews written: 1
Trusted by: 0 members
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