Photo Alley

I placed an order on the 6th of Dec. at PhotoAlley. I placed the order online at their website, but used google checkout because they were offering so much off if you placed the order through them. The next day I received an e-mail stating that my ...

We returned a monitor unopened to Photo Alley over a month ago and we have yet to receive a refund. We have emailed and called numerous times and we get no response other than "you will receive a refund when we hear from the appropriate department." It has been over a month since the monitor was received back by Photo Alley and no refund!! Emailing or calling them is like talking to a door.

I purchased a 500 GB drive from them with no problems. They delivered as promised in a well protected box. I have since added the drive to my Apple and it works like a dream. The best part was that they have the lowest price of all vendors, big smile.

DO NOT DO BUSINESS WITH PHOTOALLEY.COM !!!! They took my order on 11/24/06, waited until 12/05/06 to "ship" my order and bill my credit card. On 12/18/06 I emailed them to ask for a trace on shipping since I had not received the item. They sent back an email saying the order was cancelled since the product was discontinued by the manufacturer; the problem is they never credited my charge card! I was told by my credit company I had to wait 15 days to give them the time to credit my card. I will dispute the charge and get my money back if I need to, but don't buy from this vendor. The accounting practices they use are a bit shady. They should have issued the credit immediately. Now I need to find a new Christmas gift 4 days before Christmas.

They started off charging me for the lights I ordered using the name RitzCamera. I had no problem with this. My lights were paid for and shipped. After this they charged me again as Photoalley.com. I had a problem with this and called customer service. After 45 minutes on hold I tried their online help. I would get 1 line response every 10 minutes. I stated that I was charged again for the item the day after they shipped it. All they had to reply was "We did not charge you twice sir". My account states differently. The online help was useless. Finally I called my bank and they called photoalley and got the charge removed. I will never use them again for even the simplest of items and recommend you do the same.

On the night of the 21st after I got right of the second charge and my order was listed as closed, they billed my card a third time. So after my order was shipped they billed my card two extra times....once in the morning and once at night. When I called to get this taken care of they told me "Your bank probably screwed up."

was very worried that there was 0 feedback for this store and they claimed to have a just released item that others were all out of stock and back ordered. called and they clearly confirmed it was in stock and would truly be delivered to me in 2 days. it was. very pleasantly surprised when it arrived a day ahead of schedule, the next day. very professional. maybe I was lucky, but I would shop here again.

Wonderful! I received my order two days after placing it. It was packaged well and arrived safely. I couldn't be more satisfied and I would definitely shop with them again.