Paychex Payroll Service

Pros: Takes care of payroll headaches, accepts liability for tax errors
Cons: Can be a bit pricey for small businesses

Paychex was founded as a payroll service for small businesses. Although the company is national and publicly traded their focus has remained on small companies with 5-50 employees. I first encountered Paychex in the early 90s when I had a game design...

Pros: Sort of takes care of running payroll
Cons: Poor customer service, didn't honor pricing promises, problems with tax returns

I am a small business owner and have three-four employees. I decided to use a payroll service rather than figure out all the filings and payments associated with a payroll and still believe this was a good move. Prior to Paychex, I used Advantage, and ...

Pros: No Problem Getting Checks Cashed
Cons: Cant Follow Directions

My company has been using Paychex for as long as I have been at the clinic. They have gotten so bad that the office manager is tempted to do the payroll herself.

The hassle with this company far outweighs the convenience that it serves. It has...

Pros: They offer courier service. Their software program is easy to learn and use.
Cons: Poor customer service, untimely

I worked for a medium sized company which had about 150 employees. We decided to go with a payroll service rather than do inhouse payroll. After researching several payroll services, we chose Paychex based on their lower fees.

I was the...

Pros: Great customer service
Cons: Only for small businesses

I own a small business and have used Paychex to handle my payroll for the last couple of years. I have done payroll myself in the past and I strongly recommend a small business owner choose an outside service like Paychex.

When I finally came...

Pros: Hard to say if there are any.
Cons: Hours on the phone correcting their mistakes.

I became a Paychex client after they purchased Advantage Payroll. They came in and sold me on their HR product. What a waste of time and money. Total joke. They switched HR reps on me 3 times on about 3 months. If you want a cookie cutter handbook that ...

Pros: They fixed their errors quickly. They have a great looking package, and sell it cleverly.
Cons: Salesman misleading, Software, HR Report Creating is not good by any stretch.

I have a medium sized company (48 employees), and signed up with Paychex because of everything their fancy salesman told me that they could do. They would not only do my payroll and taxes, but they had this awesome HR package that would take all of the ...

Pros: Good at resolving problems
Cons: Bad customer service and high prices

I have a small clinic in Atlanta with two employees and myself. I signed up with Paychex in because ...

Pros: Best fit for many
Cons: Can't think of any yet - always overcome obstacles

I have read the opinions of a few people here who don't have very high opinions of Paychex, and can't help to feel sorry for them for not being able to experience what I have with Paychex.

I have been with Paychex for two years. I am on a...

Pros: Good reports, easy to use forms and interface.
Cons: No discount for computer entry.

I run a medium sized organization, with a varying sized weekly payroll - anywhere from 25 to 80 people each week. When I started, we were using ADP for payroll - a disaster. Besides all the mistakes they continually made, the reports they provided were...

Pros: None
Cons: Bad customer service, broken processing

I am an employee at a 180 person company that uses Paychex. They cannot resolve issues with my Flex Spending (FSA) submission, despite 4 calls and escalations. I submitted two FSA claims in the same envelope, one for 2007 and one for 2008. I sent this ...

Pros: Great HR Representative - fantastic. Great Management trainings GREAT CUSTOMER SERVICE!
Cons: None...wish it were free

Before I decided to try Paychex Premier Human Resource service I had tried a few different HR options. In deciding weather or not to try this program I wondered if I'd use everything it offered - If it was too good to be true - I even wondered if I would ...

Pros: None
Cons: Very slow to update website. Website has no useful information. Customer services is beyond horrible.

The most frustrating and infuriating thing about PayChex is their webpage. Completely useless and as uninformative as can be. Example, when you check for the status of a claim, instead of listing the reason why it is still in "Not Paid" status, it ...

Pros: hmmmmm...they are pleasant on the phone????
Cons: Too many to list..expensive, non-responsive, unorganized, high turnover, etc.

My experience with them started off terrible (first year) when we burned through at least five different payroll specialists. When they change them on your account, they give you no warning and often times you are just e-mailing no one until you call ...

Pros: prompty, timely, personal service
Cons: none

I use paychex payroll services, since I am the human resourses director at a small company. The staff is very pleasent, helpful, and prompt. They offer a variety of ways to turn in time: the one that I wish our company could afford is sending it via...